Every order is granted one complimentary repair within 6 months of the purchase date. This applies to each piece of jewelry in the order, i.e. if you purchased three necklaces, each necklace is eligible for a free repair. Our repair warranty does not cover lost charms, gemstones or diamonds. In these cases, we will gladly repair the broken piece free of charge, but you will be quoted the cost of replacing missing parts.
Discontinued items are also eligible for a complimentary repair within 6 months, but we cannot guarantee the parts required to fix the design will be on hand. In these cases, we will provide store credit for the discounted price less shipping costs.
What to Expect - Domestic Orders (USA)
We will provide you with a pre-paid shipping label and detailed instructions on how to proceed with your request.
What to Expect - International Orders
Please contact us for detailed instructions on how to proceed with your request. At this time we are unable to offer pre-paid shipping to our international customers. We kindly ask that you use a trackable shipping service when mailing your item(s) back to us. We will ship the repaired piece back to you free of charge. Irina Victoria Jewelry is not responsible for packages lost or stolen in transit coming back to us for a repair. Furthermore, we cannot reimburse duty/custom fees.
A second repair of an item or a repair request placed beyond 6 months of purchase will be quoted a repair cost that reflects shipping, materials and labor required to complete the work.
To inquire about a repair contact us here.
Find general jewelry care information here.