Domestic orders are eligible for exchange within 15 days of delivery.
Not Eligible for Exchange
The following goods are not eligible for exchange: custom made designs, engraved designs, half and quarter size rings, final sale designs, promotional gifts and gift cards.
We'll gladly accept unworn or defective designs for return within 15 days of delivery.
Not Eligible for Return
The following goods are not eligible for return: custom made designs, engraved designs, half and quarter size rings, final sale designs, promotional gifts and gift cards.
We understand holiday gift purchases linger in their packaging untouched until the special day. For that reason, orders placed between Cyber Monday and Christmas will have until January 7th to request a return or exchange.
What to Expect - Domestic Orders (USA)
To initiate a return or exchange contact us here. We will provide you with a pre-paid shipping label and detailed instructions on how to proceed with your request.
What to Expect - International Orders
To initiate a return contact us here. We will provide you with detailed instructions on how to proceed with your request.
PLEASE NOTE: At this time we are unable to offer free return shipping to our international customers. We kindly ask that you use a trackable shipping service when mailing your item(s) back to us. Irina Victoria Jewelry is not responsible for packages lost or stolen in transit coming back to us for a return. Furthermore, we cannot reimburse duty/custom fees.
The value of your purchase less the cost of shipping will be refunded back to your payment method. Shipping costs are non-refundable. We do our best to process refunds within 48 hours of receiving the item. PayPal purchases see the refund amount credited back to their account instantly. Visa, Mastercard, American Express and Discover purchases can take up to 72 hours to post the refunded amount back on your credit card.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.